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If you can’t solve it, please contact our customer service team by clicking here! They will help you step by step.
here!
No, it is not necessary. You can also shop as a guest. If you register, the process is very quick – however, you will be able to access your Account at any time to manage all your personal information, billing and shipping addresses, newsletter subscription, check the status of your purchases.
You can safely use your Visa, MasterCard, American Express, Diners Club International credit card or your PayPal account. To ensure the security of payments, we have chosen to rely on the PayPal service that handles payments both by credit card and via PayPal account. The security of online payments by credit card is ensured by the Secure Socket Layer protocol, which provides for the encryption of bank data when they are transmitted over the network. At no time during the purchase process is Zaffy.it able to know, and therefore keep on file, the buyer’s credit card number, which is transmitted via a secure connection directly to PayPal. This applies whether you complete a purchase as a guest or as a registered user.
The information we ask you to provide when you make a purchase or register in the Account section is essential for order processing and submission, to fill out the purchase invoice, and to activate the product warranty. Our commitment is to guard these data with the utmost care and to use them only for order finalization activities. However, at any time you can contact us at the e-mail address info@zaffy.it to get information about the status of your personal data and ask us for any changes or entire deletion.
Wherever you want: whenever you make a purchase, you can tell us where you prefer that we send the products to you. At home (at the address you have indicated as your main one, i.e. the one of residence/billing), or at the beach, in the mountains, at a friend’s or girlfriend’s house if you are someone who likes to make surprises. Then, if you are a registered user, you don’t have to fill out the form every time: all the addresses, the main one and all the secondary ones you have entered, remain in fact stored in your personal address book where you can modify and possibly delete them at any time.
In case you have not received the confirmation email for your order, whereby you can find your order number and be assured that your order has been confirmed, please check all the categories in your mailbox, especially the “Unwanted” /
“Spam” box. If your “Inbox” is full or if you have mistakenly typed in an incorrect email address, you may not receive the confirmation email. If your mailbox is not full and you cannot find the confirmation email even in the “Unwanted” / “Spam” folder, please feel free to get in touch with our Customer Service by clicking!
here!!
Log in to your customer area with the email you used to place your order.
Inside you will find the shipping number and the link to track your order.
If you placed your order as a guest, you were sent a shipping confirmation email with the shipping number.
If you have not solved it please contact us here!!
If more than 2 business days have passed since your order date and you have not received the link to track your shipment contact our customer service..here!
If, by mistake, the products you ordered are incorrect, please contact our Customer Service who will supplement or replace them as soon as possible..here!
If you have received products that are damaged or do not meet your expectations, please contact our Customer Support, they will make themselves available to best meet Your requests. Here!
If you can’t solve it, contact us and we will contact you back
